A little clarity goes a long way
Good questions.
Simple answers.
Here’s how we turn an idea into a clear custom request.
How do I start a custom order?
Choose Start an order, select your products, and share the names, colors, quantities, and design details. You can add inspiration images. Lex reviews the request before confirming a quote.
Does submitting a request mean I’ve placed a paid order?
No. No payment is collected when you submit a request. Your order is not finalized until you receive and approve a quote.
How much does a custom piece cost?
The products page lists starting prices. The final quote depends on the materials, design, personalization, and quantity. Lex confirms the agreed amount before the work is finalized.
Can my bulk order have different names, sizes, or products?
Yes. Use the repeatable design entries in a bulk request. Make a separate entry for each product, size, design, or name combination, and enter the quantity for each. The total must match your overall quantity.
How soon can I request an order?
The form uses the current minimum lead time. Standard turnaround starts at three calendar days, but larger or more detailed requests may need more time. Contact Lex before submitting if you need something sooner. Timing is confirmed with your quote.
Can I provide my own item to personalize?
Choose Personalize My Own Item and describe the item. Lex will review whether it is suitable and what can be done. Don’t assume an item is approved until Lex confirms.
Can I upload inspiration or artwork?
Yes. The order builder supports reference artwork with the supported file types and limits shown beside the upload controls. Only upload files you have permission to use. Lex will review suitability for the requested work.
How can I check an existing order?
Use the secure tracking link from your confirmation, or visit Track Your Order and enter your order number and matching email address. Internal notes and private artwork are not displayed in the customer tracking view.
Where is Creative Lex based?
Creative Lex is based in Ceres, California, in the Central Valley. The business serves custom-order ideas from the surrounding Modesto and Turlock communities. Specific fulfillment arrangements are confirmed directly with Lex; a private address is not published here.
Something else in mind?
Tell Lex a little about it. You don’t need to have every detail figured out.
Start a conversation ↗